Folders Coupons May 2024

Folders accepts VISA, Mastercard, AMEX, UnionPay, JCB and PayPal.

Folders ships within the NZ.

It often depends on what time of the day you order, where you live, and whether it is a courier pack or a truck delivery. It can be overnight to normally 3-5 working days depending on the circumstances. They will always communicate with you keeping you fully informed.

Large delivery items

Most of their large-sized orders will be sent directly from their suppliers. Delivery times for large items will depend on stock level and dispatch times at the supplier. If there is a stock issue their customer service will immediately contact you with expected delivery times, and any alternatives they can offer, and if you do not wish to wait will arrange an immediate refund. In most cases, there is no problem and you will receive an email notification when your order has been processed and a call from their team will follow to confirm delivery. Bookings for delivery times are usually available within 3 working days from when their team calls you.

Small delivery items

Delivery times for small items are dependent on stock availability in the store at the time of your order. Generally, if it’s on their website it is available. If for any reason they do not have it in stock you will be immediately contacted with an expected delivery time. If you do not wish to wait an immediate refund will take place upon your instruction. In most instances, the item will be in stock and their team will dispatch the item out to you on the next available courier. You will receive a notification when your order has been processed and you will also receive an email when your order is dispatched via CourierPost to advise you that the item is on its way.

Check the product page for shipping rates for individual products. Identical shipping rates combine but different shipping rates add. For instance a large appliance may be $89 and a small accessory $3.50. Total shipping would be $92.50 since these are likely to be shipping separately. Two items both in the $3.50 rate will combine however.

They use CourierPost for small item deliveries; once you have received email notification that your order has been dispatched and you have been supplied with a tracking number, you are able to track your parcel via the track and trace section of the courier post website: www.courierpost.co.nz

For large item deliveries, you will be contacted by their team to pre-arrange a time for delivery once your order is processed and your item is in-stock with them. To make changes to your delivery time or for updates on product lead times, please contact them on 0800 156 678 during normal business hours.

If your product has not been dispatched they can cancel your order and arrange a full refund. Alternatively, if you wish to change the product to something else before dispatch, they can change your order and you will pay the difference if the new item is more expensive or they will refund you the difference if it is cheaper. Just contact them and they will get the changes underway.

Change of mind returns can be processed as long as the item is unopened and in mint condition. The shipping for the return will also be at the cost of the buyer. Once they have the item in hand they will have their Returns Team assess the item and if everything checks out OK you will receive a refund of the returned goods only.

They will contact you immediately with estimated time of arrival (ETA). They can also offer you an alternative if available. If neither these options are suitable they will arrange a full refund upon your instruction.

You will receive an email confirmation that a refund has been processed. The funds can take the banks up to 3-5 working days to return to the account you initially paid with.

Please report any damage to their customer service team immediately. If your item was damaged between leaving the Folders warehouse and arriving at your delivery address, you will receive a full refund or replacement. Courier Post will collect the damaged parcel from your address, along with the original packaging, and once the damage has been verified your return will be processed. This process can take up to one week. Please note that for your claim to be accepted you must retain the original packaging for your item(s), and the original packaging material used to deliver your order e.g. the courier satchel or delivery box.

If the item has not been unboxed and packaging remains intact they will accept the return and can either replace the item with the correct one or provide a refund once the item has been returned and assessed to be in good condition. The cost of return freight is the customers responsibility.