Is travel insurance included with the travel deals on Groupon?
Travel insurance is not included, it is strongly recommended to purchase the appropriate cover after booking to ensure that you have a safe and hassle-free experience.
My Groupon voucher is not working, what should I do?
If you’ve already had a consultation for a Groupon service and were informed by the business that you’re ineligible or not a candidate, Get in touch with the Groupon team.
The following documentation should be attached to your email:
Email sent from the company’s e-mail starting that you are not eligible and the Voucher has not been used
How do I view and print my Groupon voucher?
1. Head to My Groupons and click View Details next to your purchase. (If you are on mobile, tap My Purchases.)
2. Click or tap View Voucher to retrieve your voucher.
IMPORTANT: the full PDF version of your voucher is only accessible if you are using a desktop computer (i.e. not a mobile device, smartphone or tablet). Some deals require a printed copy of your voucher (please refer to the How To Redeem section of the deal to check if this is a requirement for the deal you have purchased).
3. If you wish to print your PDF voucher, once you’ve opened it, you can print it like any other document. If you have any issues printing, we recommend referring to your printer’s user manual.
4. You’ll see the instructions for using it under How to Redeem.
When I tried to book my tour with the operator, they said there was a surcharge for the dates I want, why?
Merchants strive to keep these occurrences to a minimum, but some dates may incur a surcharge if they are particularly popular and become overbooked. This is because the tour operator market is subject to demand shifts which lead to price fluctuations. Feel free to ask the Merchant for dates and times you can fly without surcharge. If you do decide to go ahead with a surcharge, this will be paid directly to the Merchant, and the cost will be advised at the time of booking. You can always find surcharge details (if any) on the Deal Fine Print prior to purchase.