My order says sent but it has not arrived yet?
This means that it has been picked & packed and is now with one freight partners for the fastest possible delivery to you.
I didn’t receive my entire order?
Sometimes orders will be sent divided if there is a gap between stock arriving, the rest of your order should still be on its way. If you haven’t received the rest of your order after a week, get in touch and Onceit will look into it for you.
Did my purchase go through?
If your order is placed successfully, you’ll be able to view it in your order history.
Can I cancel my order?
Onceit can cancel an order for you whilst the sale is still live. However, they cannot cancel your order once a sale has finished because your order is immediately sent through to their brands for processing.