Star RV Coupons May 2024

Star RV branches can be found in Auckland, Christchurch and Queenstown. Just look for the Star.

Star RV accepts drivers 21 years and over who hold:

A Full driver’s licence in English

An Australian Green P (P2) Licence. They do NOT accept learner’s Licence or any probationary Licence, including a Red P Plate or a P1 Licence.

If the licence is not in English then you will need an International Driver Permit or a NAATI-approved Certified Translation of your Driver Licence issued in the country of hire. This must accompany the original home country driver’s licence.

Yes you can, they offer easy online check-in via your booking confirmation.

The minimum hire period changes depending on many factors, including, time of year, type of vehicle and customer demand level.

As you’re going through the booking process, you may get a notification saying the minimum hire hasn’t been met. This means you’ll need to extend your trip or change your vehicle type.

When exploring, please keep to the roads. Driving in off-road conditions, including fire trails, beaches, sand, tracks, fields or paddocks, is not permitted. If damage is incurred or towing is required while driving in these out-of-bounds areas the customer will be liable for all costs. The only exception to this is a reasonable use of access roads to recognised commercial campgrounds.

After hours drop offs occur outside of their usual hours of operation and are only available at some of their locations for certain vehicle types. Please see the relevant location information page for more details.

After hours pick ups occur outside of their usual hours of operation and are only available at some of their locations for certain vehicle types. Please see the relevant location information page for more details.

If you travel on a toll road and incur any tolls, Star RV will charge tolls and service fees to your nominated credit or debit card. You will also be charged a service fee of $3.45 for each toll notice your vehicle incurs.

Yes, they allow pet dogs in certain vehicles. You can pay an additional pet fee of $299 per trip to bring your pet dog with you for your Star RV experience.

Service animals, such as guide dogs, are allowed in all of their vehicles. Please let them know if you will be accompanied by a service animal when making your booking.

Their Excess Reduction covers you for all damage to the Star vehicle and Third-Party vehicles or property. However, like any cover, there are exclusions.

If you choose to not have any excess reduction (Risk Taker), they will pre-authorise (hold) the full amount of the excess (up to $7500) as a bond on the day of pick up and this amount is auto-released between 48 hours to 7 days from the pre-authorisation date from our end. However, it may take 7-30 days for the funds to show back up (depending on the bank/card provider).

If you have Stress Free or Stress Free Plus and use a Credit card for the booking, then you have no excess and no security bond. However, if you are using a Debit card, they will hold $300 as a security bond to cover any infringements and/or other charges (your vehicle excess will remain $0). This security bond will be pre-authorised on the debit card at the time of pickup.

You can select your Excess Reduction Cover when booking online, at the branch when you collect your Star vehicle or by contacting them via phone (AU: 1800 875 018; International: +6496000805) or email (res@starrv.com).

If you haven’t broken any Star T&Cs, please know that the bond they have held will automatically be released either 7 days after you’ve picked up or 48 hours after you’ve dropped off– whichever is the earliest.

You could notice it takes between 7 - 30 business days to show back up, which is all depending on your bank/card provider. Please note that once it’s back safely in your bank it won’t appear as a refund on your statement because it was only held as an authorisation. They appreciate your patience!