Webjet Coupons April 2024

After searching flights at Webjet, selecting then reviewing your travel itinerary, you will reach the check-out section. Upon check-out you will be shown applicable payment options depending on the items in your itinerary.

Webjet accepts: Visa, MasterCard, American Express, Visa Debit, MasterCard Debit and JCB.

Payment can also be made using PayPal, Webjet Gift Vouchers, American Express Membership Rewards Points, Bankwest More Rewards

If your booking is with Jetstar, Scoot or Cebu Pacific you can manage your booking and make changes direct via the airline’s website.

For AirAsia bookings, you will need to create an account with the email address you used to make the booking.

All other airline requests for flight changes and cancellations must be submitted through the form on our Change My Booking page. This form has three options: ‘Date and Time Change’, ‘Cancel Flights’, and ‘Book Flight(s) Using Airline Credit’. Select the relevant option and submit the form. Submitting a request through this form is the quickest way to resolve your query.

Our team will review your request as soon as possible. Please note that they may be unable to respond immediately as customers with immediate travel will be prioritised first.

If an airline or hotel offers you a credit, that amount is held by that supplier for future use and not Webjet. Webjet can assist you when the time comes to re-book as per the supplier’s credit and booking Terms and Conditions.

When you are ready to use that credit for a future booking, access the form on our Change My Booking page and submit a request to book your flight or hotel. You will also need to quote your Webjet booking reference number. Once you have completed the form, a Webjet team member will access your credit and book the flights or hotel on your behalf, without charging any Webjet fees.

Please note that redeeming credit is subject to the airline and hotel’s credit and booking terms and conditions.

Webjet acts as an agent on behalf of the applicable Third Party Provider(s) in providing access to facility of flights, hotels, car hire and insurance bookings.

Therefore, Third Party Providers may impose their own terms and conditions in relation to their Travel Products (for example, an airline’s terms of carriage, the cancellation conditions of a hotel booking). You must accept and agree to those Product Terms to complete your Booking. You should carefully read the Product Terms specific to the applicable Travel Products before completing your Booking.

Please note that any amount paid towards payment fees, Webjet Servicing Fee and Webjet Booking Price Guarantee fee will remain non-refundable.

If you require assistance in checking the cancellation policy of your booking please email them on onlinetravel@webjet.com.au or simply start a messaging conversation with out 24/7 support team.

Flight Bookings:
Once your refund has been submitted to the airline, the processing time by the airline can take up to 12 weeks. Once Webjet has received your refund from the supplier, your refund will be passed onto you, back to the original form of payment on your booking.

Hotel Bookings:
Once your refund has been submitted to our hotel provider, the hotel processing time can take 10-15 business days. Once Webjet has received your refund from the supplier, your refund will be passed onto you, back to the original form of payment on your booking.

Insurance Bookings:
Once your refund has been requested to our Insurance provider, Covermore, the refund processing time can take 3-4 weeks. Once Webjet has received your refund from the supplier, your refund will be passed onto you, back to the original form of payment on your booking.

A request for a refund or travel credit can be submitted through the form on our Change My Booking page. Submitting a request through this form is the quickest way to resolve your query.

The Australian Competition and Consumer Commission (ACCC) currently advises that it expects customers to receive a refund or other remedy, such as a credit note or voucher from an airline, if travel has been cancelled. This is the expectation in most circumstances. As your booking agent, Webjet is able to support you in obtaining a refund or credit from airlines, hotels or other third-party travel service providers that you have booked through Webjet. In most cases, airlines require Webjet customers to use Webjet to put forward a claim. This is done in order to reduce call volumes directly to the airline.

Please note that Webjet, in accordance with travel industry practices, forwards all customer funds to the relevant airline within 14 days of airfare purchase. This industry practice is, in part, to protect consumers from failures within the travel agent industry. Webjet does not retain client funds and, in accordance with the terms of our service, the responsibility for providing a refund or credit rests with the airline and is determined in accordance with the airline’s terms and conditions. They will continue to assist you in your dealings with the airlines you have booked through them and to manage this process on your behalf. Where Webjet receives a refund on your behalf, Webjet will provide the refunded amount to you as soon as those funds have been cleared.