Phase Eight Coupons April 2025

Phase Eight accepts VISA, Mastercard, AMEX, Maestro and PayPal.

Phase Eight ships within countries provided during checkout.

They aim to deliver UK orders within 3-5 working days (10 working days for the Channel Islands and Northern Ireland) from when you place your order. International orders may take longer to arrive, please refer to their Delivery page for estimated delivery times.

Just click track your page and enter your details to see the current status of your parcel.

They advise that it can take up to 24 hours for a tracking link to become active. This is due to the tracking only becoming active once the courier has received your parcel. In the unlikely event of a delay with the courier, this can take slightly longer to update, but your parcel will still be delivered within 3-5 working days from dispatch. Please contact them if your parcel has been dispatched but your tracking information hasn’t been updated within two working days.

On the rare occasion that one of your items is not available in their warehouse, they will source it from one of their stores. These items are sent separately to you so that you receive them as soon as possible, so the rest of your order will be on its way in a separate parcel. However, they do try to send as few parcels as possible.

In the unlikely event that an item has arrived in a less-than-perfect condition, please return it to them. They are unfortunately unable to offer a postal exchange, however, if you contact them they will be more than happy to place a replacement order and ensure this is with you as soon as possible.

If you did not receive a pre-printed returns label in your parcel, simply click the link. You will need to enter your email address or postcode and your order number.

UK Returns are FREE and can be sent via Royal Mail.

Their returns policy entitles you to a refund for item(s) bought online with proof of purchase within 28 days of receipt.

Any store returns purchased from 1st October will be eligible to be returned within 28 days of their stores reopening in England. Items must be in their original, unworn state together with valid receipt.

For reasons of hygiene, they are unable to refund or exchange earrings for pierced ears, and face masks.

They are unable to offer exchanges by post. Alternatively, you can place a subsequent order for the new product and return the original product using our free returns options outlined above.

Once they have received your item(s) back and have checked that they are in a resalable condition, a refund will be processed via the method of payment you used. You will receive an email confirming your refund within 14 working days of posting your item back to them. If your card has since expired you should still receive your refund, provided your account remains open.